Privacy Policy – Stoma India

Welcome to Stoma India ("we", "our", or "us"). Your privacy is important to us, and we are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit stomaindia.com or use our mobile application (collectively, the “Platform”).

By using our Platform, you agree to the practices described in this Privacy Policy.

What Personal Information We Collecty

We collect your personal data when you interact with our Platform. This includes:

1.1 Information You Provide

We do not share your data with third parties without consent.

You may provide information to us when:

Creating an account

Placing an order

Writing a review or comment

Contacting customer service

Submitting inquiries or forms

Examples include:

Full name

Email address

Mobile number

Shipping and billing address

Payment details (via secure third-party processors)

Product preferences or saved items

1.2 Automatic Data Collection

We automatically collect certain data through cookies, server logs, and other technologies when you interact with the Platform. This may include:

IP address, Browser type and version, Device type and OS, Access time and date, Pages visited and time spent, Referral URLs

2. How We Use Your Information

We use your information to:

Process and deliver orders Provide customer support, Personalize your shopping experience, Improve our services, content, and platform functionality, Send important updates and marketing communications, Detect, prevent, and address technical issues or fraudulent activity, Comply with legal obligations

3. Do We Share Your Data?

We respect your privacy and do not sell your personal information. We may share your data with:

3.1 Service Providers

We use trusted third-party vendors for:, Payment processing (e.g., Razorpay, Paytm), Courier and logistics partners, Marketing and analytics tools, IT infrastructure and support, These providers access data only to perform their functions and are contractually bound to keep it confidential.

1.2 3.2 Legal Compliance

We may disclose your information if required to: Comply with applicable laws or legal processes, Enforce our terms and policies, Protect our rights, customers, or others.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking tools to: Remember your login session and preferences, Track usage patterns and user behavior, Analyze traffic and performance, You can modify your cookie settings in your browser, but disabling cookies may impact your experience.

5. Your Choices and Rights

Depending on your location and applicable laws, you may have the right to: Access the personal information we hold about you, Request correction of inaccurate information, Request deletion of your data, Opt-out of marketing emails or push notifications, You can update your preferences in your account settings or contact us at privacy@stomaindia.com.

6. Data Retention

We retain your personal data as long as necessary to: Fulfill the purposes described in this policy, Meet legal and regulatory obligations, Resolve disputes and enforce agreements, If you close your account, we may retain certain information for legal or operational purposes.

Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information when you use our website.

7. Security of Your Information

We implement industry-standard security practices to protect your data, including: SSL encryption, Secure servers and firewalls, Access controls and authentication protocols, However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children’s Privacy

Our Platform is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

9. International Users

If you are accessing our Platform from outside India, your data may be transferred to and processed in India or other countries. By using our services, you consent to such transfer in accordance with this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by: Posting the updated policy at stomaindia.com/privacy-policy, Updating the “Effective Date” at the top of this page, Your continued use of the Platform after changes signifies your acceptance of the updated policy.